All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 04 hours. We cannot stop any orders that are already being shipped and therefore cannot cancel an order if the customer is going to be receiving their package.
Where do you ship?
We are providing international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.
How do you ship and what is the pricing?
Shipping cost is vary, depends on your exact location and shipping option.
We currently apply free shipping worldwide!
How long does shipping take?
Processing time is 1-4 business days and delivery time is 7-20 days depending on your exact location and other factors (refer to the shipping information on the product page). You will receive Tracking code that could be tracked to “Delivered” status.
Due to COVID-19 protocols and high order volume, we are experiencing shipping delays. We appreciate your patience!
I ordered multiple items, why did I only receive one?
We have multiple manufacturing sites, some of which only focus on creating specific items. Due to this, it is possible that you may receive an item separately from the
rest of your ordered products.
Please rest assured if all items from your order do not arrive at once, the rest of your order is on its way!
Sometime, we will delivery the products seperately if the weight of your parcel more than 2kg to reduce the shipping cost.
How do I track my order?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. Tracking information can also be found through the Track order page, by entering Order ID and Billing email. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
When will my tracking information appear?
You should see tracking events within 2-5 days after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us.
Why is my shipment status unchanged?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. In case your shipment has not arrived within 10 days after the expected delivery time, please contact us.
How can I contact you?
You can contact us either by using the form on the contact us page, or by emailing our support team directly at email@example.com.